I live in a street where the houses and main road is separated by service roads. The local Council in their wisdom planted bushes on the strip between the roads. That’s fine except they don’t maintain them. Trying to exit the service road, especially when I leave for work very early in the morning, or in the evening is fraught with danger as the bushes , while not huge, obscure traffic coming through. I thought I’d pop into the council to report the hazard in person. Got there at 2.45 pm only to be stopped by , I guess a customer service person before entering the customer service part of the building. She asked how she could help. I explained the problem I wanted to report. She said unfortunately customer service hours are 10am- 2 pm Monday to Friday. WTF!!! I couldn’t believe it and asked her to repeat it. I replied that the majority of ratepayers are at work during those hours. How is that customer friendly? She said I would have to ring the number she gave me to make the report, again, during those hours. I was polite but in disbelief at how stupid this all was. I can’t go before work as they aren’t open, I can’t go after work as they’ve long finished for the day and I can’t go on saturdays as they don’t work weekends. I have to ring while I’m on a break at work and hope that I’m not on hold for ages , as is usually the case, to report a dangerous hazard. I guess if I get out my chainsaw and take matters into my own hands they will find people working outside those hours to find the time to issue me with a fine. I’m guessing they will have no issue raising my rates this year even though they are cutting services.
So bloody annoying