Membership packs.

[DavidSSS]

The system issues are not unusual. It is truly astounding how slow these systems work these days, and just how woefully crap they are. Where I work we have a huge database and it now has 2 interfaces which do different things (I'll add that the more recent interface is clunkier and slower than the older one, but I didn't need to mention that did I? Always the case). Plus, there are at least 20 other systems, none of which seem to talk to each other. I spend so much time wrangling these systems it is not funny, all of this is unproductive work.

I understand that putting everything on computers is the way to go with data. But the irony of this is that, while computers are particularly well suited to storing, and being able to productively use, data, the systems available to do this are without exception woeful. The data I can't link in the systems I use is astounding, the whole f*cking point of a database is to be able to find patterns in the data, to link different data.

I still think RFC could do better with this but it would not surprise me if they are using the same programme we use, and if that is the case, it would surprise me that they get anything done.

DS

 

[graystar1]

Growing pains. Not the best process though.

There's a work-around without calling the club - something to the effect of re-send my link. I'm not entirely sure how I did it, but I managed.

Finally, after a lot of tooing and froing I finally got to be a subscriber to Roar Store.
Want to order the Tiger calendar, but cannot find where to apply my $50 credit.
Have emailed the RFC and have not had the courtesy of a response so far.
All very confusing and it should have been simpler.

 

[larabee]

Finally, after a lot of tooing and froing I finally got to be a subscriber to Roar Store.
Want to order the Tiger calendar, but cannot find where to apply my $50 credit.
Have emailed the RFC and have not had the courtesy of a response so far.
All very confusing and it should have been simpler.

You don't get the Member Rewards from the Roar Store GS

Try this website:

Richmond Member Rewards - Home Page

richmondfc.mberplus.com.au

go to the login page, select 'forgot my password' and reset it, then log in to access the reward.

Apparently many members didn't get the initial email with their unique login details. This workaround was sent to me by the club today, and was mentioned by Disco, davidc0055 and others.

 

[Legends of 2017]

Rang the club and got it sorted. The lady on the other end was apologetic, patient and helpful. On hold for a bit beforehand, theme song on a loop for around 20 minutes.
My MRC medallion was free. Had $50 credit which basically was used up with what I would normally get with membership packs in the past. Membership card $15, cap with membership patch $35, lanyard and bump sticker free

 

[davidc0055]

Except for the confusion caused by the missing email, I think the options are a great idea. I love getting my membership card each year, especially when it shows the length of membership (32 years for me) but the scarf has never really been an option as I still have the one I bought in 1980, and I've got more caps than I'll ever need. To be able to buy a backpack and something for the grandkids is a much better way to go, IMHO.

 

[mrposhman]

I didn't get the email either. I just tried doing what was said above, clicked forget password, entered my email address and it says username not found. Either they haven't got around to loading my membership to the site or they've stuffed my email address up. I know this is the email address linked to my memberships as I got my email reminders to pay my membership to that email.

 

[bairdy380]

Got the you have credit email and emailed them and got the oops reply email… clearly had a system issue

 

[St Kevin]

I didn't get the email either. I just tried doing what was said above, clicked forget password, entered my email address and it says username not found. Either they haven't got around to loading my membership to the site or they've stuffed my email address up. I know this is the email address linked to my memberships as I got my email reminders to pay my membership to that email.

Same as you Posh.

 

[tommystigers]

I'm now paying for 23 memberships and have 6 different email addresses linked to them.

The amount of Richmond email that doesn't make it to them all is astounding. It's an absolute *smile* show.

Somehow pre Covid my account ended up with my wife’s email address on my profile. How they managed that I have no idea. Couldn’t change it to mine due to error “that email address is already in use.” Still received plenty of email from the club about anything other than ticketing barcodes finals.

I rang them last week to get it changed. Done in two seconds apparently.

My wife received the reminder email on Tuesday and the original last night.

Seems that some things are a little difficult. If I had to guess at what the issue is I would probably land on the ever professional Ticketmaster.

 

[St Kevin]

Rang up today. 22 person queue. Pass.

 

[Tenacious]

FYI - Got an email from the Club yesterday saying "Your membership pack is on its way"
There's a tracking number provided and this confirms it's been dispatched.

 

[eddazol]

So far it has been a fail.

 

[WesternTiger]

Got a reminder yesterday telling me not to forget to redeem my rewards. Only problem was I hadn't got my initial email giving me access. That came today. Trying to do it now and it is soooo slooooowwww....

 

[bigwow]

Website down now.
Trying to see if eldest daughter has been added to account as promised.

 

[WesternTiger]

Website down now.
Trying to see if eldest daughter has been added to account as promised.

Order done. Jumped on 5 minutes ago and worked fine BW.

 

[bigwow]

Order done. Jumped on 5 minutes ago and worked fine BW.

Want to order, but waiting for daughter to be added to account, as promised earlier in the week.

 

[The_General]

Me and the two kids were able to get our orders in.
I did find the initial email in the junk mail folder, when though all my normal RFC makes it into my inbox OK.

 

[bigwow]

Want to order, but waiting for daughter to be added to account, as promised earlier in the week.

Still not sorted

 

[Legends of 2017]

Got a text earlier today from auspost saying my package is being delivered today. I thought to myself briefly it was a hoax text. Then I thought yeah right, auspost delivering on a Sunday. Must have been out the back when they came but they left it at the door. Surprised and happy
I have a question though if anyone can help. I ordered the cap with the loyalty patch. I assumed it would be on the cap but the patch is separate. Does anyone know how to attach it? Is it sewn on or ironed on?
Asan aside, they’re very thorough with their itemised “ fulfilment summary”. As well as what I ordered, on it is also included the black plastic mail bag and the cardboard sleeve the card came in

 

[Tony Braxton-Hicks]

I think the system's a genius opportunity for the club to profit from merch upgrades and save from vouchers not used in their entirety. Many members will spend more than their $50 on items that they wouldn't otherwise have bought; some won't use much or any of it.

Next year they'll need to get creative with more merch options. Just like the scarfs/caps, once you have this year's merch you probably won't need the same stuff again next year.