COMMUNICATIONS
For the following statements, please rate the Club's performance out of 10, where 0 is VERY POOR and 10 is EXCELLENT. If you don’t use these channels, or have not heard of them, please click on the circle "don’t know”.
VERY POOR ------------------------------------ EXCELLENT
31. The clarity of the way the different MEMBERSHIP PACKAGES are explained.
32. The content of the Official Club WEBSITE.
33. The content of the Club's MAGAZINE.
34. The content of the EMAIL updates.
35. The clarity of the 2003 RENEWAL BROCHURE.
36. The information provided by the Club on FOOTBALL NEWS.
37. The information provided by the Club on MEMBER PRIVILEGES.
38. The Club's efforts to keep members INFORMED ABOUT THE DECISIONS it makes.
39. The information provided by Club STAFF either in person or on the telephone.
Now thinking about all these communications issues in total:
Please rate the next question using 0 = "EXTREMELY DISSATISFIED", 10 = "EXTREMELY SATISFIED".
EXTREMELY DISSATISFIED ----------- EXTREMELY SATISFIED
40. Overall, how satisfied are you with the way the Club COMMUNICATES with its members?
ON-FIELD PERFORMANCE
For the following statements, please rate the performance of the Richmond Football Club out of 10, where 0 is VERY POOR and 10 is EXCELLENT.
VERY POOR ------------------------------------ EXCELLENT
41. The number of games won so far this year.
42. The current position of the Club on the ladder.
43. The effort put in by players.
44. The coaching of the team on match days.
45. The recruitment of new players this season.
Now thinking about all these on-field performance issues in total:
Please rate the next question using 0 = "EXTREMELY DISSATISFIED", 10 = "EXTREMELY SATISFIED".
EXTREMELY DISSATISFIED ----------- EXTREMELY SATISFIED
46. Overall, how satisfied are you with how well the Club has PERFORMED ON FIELD this year?
PERSONAL INVOLVEMENT
For the following statements, please rate the Club's performance out of 10, where 0 is VERY POOR and 10 is EXCELLENT.
VERY POOR ------------------------------------ EXCELLENT
47. The Club's effort to make me feel involved.
48. Member access to training sessions.
49. The opportunity members have to mix with players.
50. The effort taken to make members feel part of the Club.
51. The Club's efforts to make supporters feel part of the Club.
52. The way members are valued by the Club.
53. The opportunity created by the Club for members to mix with other members.
54. The way the Family Day is run.
55. The degree to which the Club values the importance of its Membership base.
Now thinking about all these personal involvement issues in total:
Please rate the next question using 0 = "EXTREMELY DISSATISFIED", 10 = "EXTREMELY SATISFIED".
EXTREMELY DISSATISFIED ----------- EXTREMELY SATISFIED
56. Overall, how satisfied are you with your level of personal involvement with the Club?
CLUB ADMINISTRATION
For the following statements, please rate the Club's performance out of 10, where 0 is VERY POOR and 10 is EXCELLENT.
VERY POOR ------------------------------------ EXCELLENT
57. The administration of the Club.
58. The functioning of the Club's Board.
59. The Club's use of membership funds.
60. The promotion of the Club in general.
Now thinking about all these Club administration issues in total:
Please rate the next question using 0 = "EXTREMELY DISSATISFIED", 10 = "EXTREMELY SATISFIED".
EXTREMELY DISSATISFIED ----------- EXTREMELY SATISFIED
61. Overall, how satisfied are you with the administration of the Club this year?
EVALUATION OF THE M.C.G.
Please rate the M.C.G. on each of the following areas. Again, please use the 0 - 10 scale, with 0 = poor and 10 = EXCELLENT. If you have not been to the stadium, please select "Don't know".
VERY POOR ------------------------------------ EXCELLENT
62. As a place to watch football.
63. The feeling of a "home ground".
64. The standard of facilities.
65. The ease of getting to the venue.
66. As a family friendly venue.
67. Your rating of the venue overall.
OVERALL SATISFACTION
In conclusion, taking into account all the aspects of membership we have discussed (e.g., ticketing / facilities, communications etc.), please answer the following two questions.
Please rate the next two questions using 0 = "EXTREMELY DISSATISFIED", 5 = "about right", and 10 = "EXTREMELY SATISFIED".
EXTREMELY DISSATISFIED ----------- EXTREMELY SATISFIED
68. Taking all of this into account, how satisfied are you with your Club membership package for the current season?
69. Again, taking all of this into account, has the Club's membership package this year been above or below what you expected at the start of the season?
70. How likely are you to rejoin next year at the same membership level?
71. How likely are you to increase your membership level next year (e.g., move from Adult 11 to a reserved seat option)?
72. How likely are you to use an installment payment system that spreads the cost of membership over twelve months (October - September)?
Payments could be made by direct debit with no additional charges.
GENERAL QUESTIONS
For the following statements, please indicate how much you agree with them out of 10, where 0 indicates strong disagreement and 10 indicates strong agreement.
DISAGREE STRONGLY----------------------AGREE STRONGLY
73. The price I pay for my membership package is fair.
74. I encourage every Club supporter I know to join as a member.
75. I view being a member as a donation to the Club more than a purchase.
76. The membership package I have represents good value for money.
77.Please indicate your total household income from all sources before tax.
Please select one button
from the selection below.
Less than $15,000
$15,000 - $24,999
$25,000 - $34,999
$35,000 - $39,999
$40,000 - $44,999
$45,000 - $59,999
$60,000 - $99,999
More than $100,000
Prefer not to answer
78. Please indicate which category best describes the present occupation of the main income earner in your household.
Please select one button
from the selection below.
Manager or administrator
Professional (e.g., doctor, architect, solicitor, etc.)
Para-professional (e.g., police, nurse, technician)
Tradesperson (e.g., plumber, carpenter, electrician)
Clerical / secretarial
Sales rep. / store salesperson / personal services
(e.g. waiter)
Machine operator / driver
Labourer / storeperson / unskilled
Unemployed
Pensioner / home duties / student
Other
Prefer not to answer
79. Please indicate which age group you are in.
Please select one button
from the selection below.
18 - 19 years
20 - 24 years
25 - 29 years
30 - 34 years
35 - 39 years
40 - 44 years
45 - 49 years
50 - 54 years
55 - 59 years
60 - 64 years
65 + years
Prefer not to answer
80. Which of the following best describes you? Please select one button
from the selection below.
Young single living at home
Young single living alone or in shared
accommodation
Young couple, living or not living together, no kids
Young family (pre-school age kids or older)
Middle family (school age kids or older)
Older family (teenagers or older)
Working older single (no kids at home - 40+ years)
Retired older single (no kids at home - 40+ years)
Working older couple (no kids at home - 40+ years)
Retired older couple (no kids at home - 40+ years)
Prefer not to answer
;D
