Optus Outage | PUNT ROAD END | Richmond Tigers Forum
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Optus Outage

Hey Floptus, how slow is slow? PRE and other websites moving slowly. Missed watching the college basketball season opener at 1:00pm.....c'mon!!!
 
What I can't comprehend is the lack of communication from Optus. They aren't the only ones my work was affected by a cyberattack to one of our tech supplies a while ago, the tech supplier refused to communcaite with customers, the only communication was with ASIC.
 
Shocked no one is talking about buying a Ranger, HiLux or RAM. That's all I see in Aus when I go back
 
So my NBN's been on 4G ever since the outage for some reason. So I do what Optus say and message on the app, which I get no response to, so I phone them. You know whats the most infuriating thing ever, being on hold for ages, and every couple of minutes get told "why not download the app and message an expert without the delay". Oh really? So why hasn't anyone answered me on the freaking app either.

Ahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh
 
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mrposhman said:
So my NBN's been on 4G ever since the outage for some reason. So I do what Optus say and message on the app, which I get no response to, so I phone them. You know whats the most infuriating thing ever, being on hold for ages, and every couple of minutes get told "why not download the app and message an expert without the delay". Oh really? So why hasn't anyone answered me on the freaking app either.

Ahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh
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One day I lost 90 minutes on my phone with these pricks keeping me on hold and had no choice but to use the chat bot until a 'human being' answered the questions.
 
Heh heh heh… whoever is responsible for creating and implementing their crisis management plan should be sacked immediately. Fancy closing down your retail outlets and basically telling your customers to go away and not bother us.

Actually, looking at them, Optus clearly don’t have a CMP.
 
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Redford said:
Heh heh heh… whoever is responsible for creating and implementing their crisis management plan should be sacked immediately. Fancy closing down your retail outlets and basically telling your customers to go away and not bother us.

Actually, looking at them, Optus clearly don’t have a CMP.
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Who needs a CMP when you have Gladys Berejiklian
 
taztiger4 said:
What a disaster & I beleive there will be more to come in future years.

On a side note, I have a concern around tech in vehicles following an incident with my own 6 year old car.

Driving home a couple of weeks ago, a warning light appeared on the dash that mentioned Power Steering fault, all appeared normal so I continued on.

When I got home I turned sharp right to enter my driveway & nearly didnt make it !, I had normal 1.5 turns of steering wheel to left but only 1/2 turn to the right !

I tried this numerous times whilst car was stationary with same result .

I went inside & tried google mechanic with no joy.

Went back out , restarted car & fault cleared and steering normal !
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They’re a bunch of amateurs , can’t go past Telstra just to save a lousy buck
 
Redford said:
Heh heh heh… whoever is responsible for creating and implementing their crisis management plan should be sacked immediately. Fancy closing down your retail outlets and basically telling your customers to go away and not bother us.

Actually, looking at them, Optus clearly don’t have a CMP.
Click to expand...
Their shops are just for sales. Realised that 10 years ago, went in to try and get human help after getting nowhere on the phone, they directed me to a phone, in the shop.

Thats not unique to optus though, pretty common corporate model, fantastic at sales, woeful if anything goes wrong.
 
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BillyJean17 said:
They’re a bunch of amateurs , can’t go past Telstra just to save a lousy buck
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Telstra are abysmal. I could tell some stories that would make your hair curl. They're all the same, great when they work, horrendous if anything goes wrong.
 
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