Ian4 said:I'm not having a great run atm with Qantas and Jetstar.
Aug 10 2018: Jetstar flight to gold coast delayed by 4 hours.
Nov 25 2018: Jetstar flight home from Sydney Cancelled and had to fly home the next day. $200 voucher offered as compensation. $100 voucher received.
April 20 2019: 11:05am Flight home from Adelaide cancelled and I'm put on the 5:50pm flight (meaning i miss the sydney game). i have managed to change to the 2:05pm flight (why didn't they offer this to begin with?).
June 2019: I paid $35 each way to get seats right up the front of economy (and on the aisle) for my return Qantas flights to Hawaii. As I am flying to Hawaii via Sydney, I decided to log on to the Qantas site to add seats for my domestic flights (which is free). i then found out they have moved me 18 rows back and in a non-aisle seat for the Hawaii flights. I have not received any notification of this.
I’d take Jetstar before Tiger.tigerman said:The only advice I can give is, never, ever fly Jetstar, they're worse than Tiger Airways, and that's saying something.
tigertim said:I’d take Jetstar before Tiger.
tigertim said:I’d take Jetstar before Tiger.
tigertim said:I’d take Jetstar before Tiger.
easy said:I'll buy a Sydney jumper with Daniel Menzel's number on the back and wear it to The London Tavern with no pants on before I'd fly Tiger again.
they have thrown my life into complete disarray me all three times ive flown with them.
the only time they were almost accidentally good, was when they nearly made me miss this years preliminary.
When I first read about that a few weeks ago I just shook my head and laughed. I’m not a legal expert by any stretch but to me, if you sell a product that you know doesn’t exist, isn’t that fraud? I can understand if flights are cancelled after they are sold (for a variety of reasons) but to sell a product after it’s cancelled isn’t on.Are Qantas aware of the brand image that defending the indefensible is going to do to them?
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They are claiming that you don't buy a ticket to a specific flight, but a right to a flight and they will endeavour to get you there on time. Whether they can get away with that in a court of law is 1 thing, but the brand image that will do to them even more so than what has currently happened is massive and will weigh much more heavily thany any fine on them. This defence is clearly thought up by their legal teams, and hasn't been passed by their marketing teams.
I already actively try to avoid Qantas / Jetstar flights and will always book Virgin unless there are literally no flights in the time vicinity that I am looking for.
When I first read about that a few weeks ago I just shook my head and laughed. I’m not a legal expert by any stretch but to me, if you sell a product that you know doesn’t exist, isn’t that fraud? I can understand if flights are cancelled after they are sold (for a variety of reasons) but to sell a product after it’s cancelled isn’t on.
I’m in a dilemma. I have heaps of frequent flyer points with qantas, built up through cards etc. Haven’t flown overseas in over 10 years and am planning a trip next year hopefully. I’m hesitant about using the points, or even paying for a flight with qantas, as I’ve read where using points you are basically just gambling that you will get away when you plan to. I’m thinking of going with another airline and waiting, and hoping, that qantas eventually get their *smile* together, and flying with them in future. That shifty little leprechaun really *smile* up a once great company ( along with that *smile* goyder)
Best story of the year. Their contempt and incompetence ricocheted on them. Beautiful.I mentioned this awhile back on the travel/overseas board, but Qantas changed my departure city from San Fran to LA last year without offering a connecting flight inbetween because they had no "classic rewards" (frequent flyer point-based) flight options. Eventually sorted it out but only after I called them 6 weeks later to ask again. That certainly jaded me towards them.
I have a funny story on qantas points though...A friend of mine is a bit of a tech wiz and worked out that Qantas had seriously under quoted the number of FF points they were offering for the latest Mac book pros on their online store. He uses a algorithm to scrape the site data and compares the points versus what the points are worth in $ and does this regularly. The Mac books retail for about $3500 and were being sold for about $1000 worth of FF points each. He had enough points to buy 4 of them and submitted an order.
The next day Qantas called and explained there had been a mistake, apologised and offered 2000 points as an apology for having to cancel the order, and refunded all the points he'd used on the purchase.
A week later, 3 x Mac book pros arrived at his door. It appears they'd cancelled the 1st order but the remaining 3 macbooks were still delivered. So he received 3 FREE macbook pros, plus the extra 2000 points as an apology. No follow up from Qantas.
They don’t get itAre Qantas aware of the brand image that defending the indefensible is going to do to them?
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They are claiming that you don't buy a ticket to a specific flight, but a right to a flight and they will endeavour to get you there on time. Whether they can get away with that in a court of law is 1 thing, but the brand image that will do to them even more so than what has currently happened is massive and will weigh much more heavily thany any fine on them. This defence is clearly thought up by their legal teams, and hasn't been passed by their marketing teams.
I already actively try to avoid Qantas / Jetstar flights and will always book Virgin unless there are literally no flights in the time vicinity that I am looking for.
That is brilliant. He would have been grinning like a shot fox.I mentioned this awhile back on the travel/overseas board, but Qantas changed my departure city from San Fran to LA last year without offering a connecting flight inbetween because they had no "classic rewards" (frequent flyer point-based) flight options. Eventually sorted it out but only after I called them 6 weeks later to ask again. That certainly jaded me towards them.
I have a funny story on qantas points though...A friend of mine is a bit of a tech wiz and worked out that Qantas had seriously under quoted the number of FF points they were offering for the latest Mac book pros on their online store. He uses a algorithm to scrape the site data and compares the points versus what the points are worth in $ and does this regularly. The Mac books retail for about $3500 and were being sold for about $1000 worth of FF points each. He had enough points to buy 4 of them and submitted an order.
The next day Qantas called and explained there had been a mistake, apologised and offered 2000 points as an apology for having to cancel the order, and refunded all the points he'd used on the purchase.
A week later, 3 x Mac book pros arrived at his door. It appears they'd cancelled the 1st order but the remaining 3 macbooks were still delivered. So he received 3 FREE macbook pros, plus the extra 2000 points as an apology. No follow up from Qantas.
Hear hear Willos ! You’ll be able to wear cool goggles too and give back seat driver instructions. “Watch out for that seagull dhead !”Bring back the Wright brothers. Qantas can get *smile*